Salve R.
Senior Learning Analyst
Open to offersNew to PlatformAbout
Salve R. is a seasoned Learning Analyst with extensive experience spanning over two decades in the BPO sector. Based in Apalit, Philippines, Salve has developed a reputation for expertly managing Learning Management Systems (LMS) and has a track record of enhancing employee productivity through innovative training solutions and efficient data management techniques. With a Bachelor’s degree in Hotel and Restaurant Administration from the University of the Philippines, Diliman, Salve has honed skills in Data Analytics, LMS Administration, and MS Excel. Professionally, Salve has held various roles at TTEC in Pampanga, Philippines, focusing on global operations, strategic reporting, and adaptive learning methodologies. In the position of Learning Technology Administrator, Salve was instrumental in optimizing training logistics, ensuring regulatory compliance, and facilitating seamless onboarding processes. As a current Customer Service Representative at TTEC, Salve continues to deliver top-notch customer experiences while supporting team development and lead generation initiatives.
Experience
Customer Service Representative-Operations
TTEC · 2025 — PresentHandled calls to ensure a positive customer experience by processing requests, offering information, and resolving issues for members and prospects. Evaluated calls for lead generation by assessing eligibility for potential sales. Provided support for nesting agents as required.Learning Analyst-Learning Development
TTEC · 2021 — 2024Led global operations and the LMS program, focusing on resource allocation and conference room reservations. Prepared detailed reports on a regular basis to support learning and development decisions. Conducted audits to prevent issues and maintain data integrity, identifying workflow gaps. Collaborated in the creation of training data management tools to enhance employee productivity. Delivered LMS training and managed initiatives aimed at improving the accuracy of real-time reporting.Learning Technology Administrator-Human Capital
TTEC · 2016 — 2021Oversaw LMS tools to ensure effective management of content, testing, and reporting. Managed logistics for training sessions, including booking rooms and maintaining equipment records. Streamlined procurement processes for cost-effective acquisitions. Ensured compliance with data and legal requirements by maintaining accurate new hire records and databases. Coordinated technology integration for onboarding processes and provided orientations for new hires, including benefits information. Maintained compliance with regulations to avoid penalties. Supported payroll processes and offered assistance with HR Shared Services, including recruitment interviews and loans.Training Coordinator-Learning Development
TTEC · 2005 — 2016Administered LMS for managing course content, schedules, and attendance records. Developed assessments to evaluate knowledge retention and tracked attendance accurately. Maintained records of training activities, monitoring advancements and certifications. Coordinated logistics for classes and optimized trainer schedules. Oversaw inventory control to ensure efficient distribution of supplies. Documented team performance through regular progress reports.Customer Service Associate-Operations
e-Telecare · 2003 — 2004Contributed to customer service operations by addressing client needs and inquiries in a call center environment.Assistant Program Coordinator
UNDP · 2003 — 2003Assisted in program coordination activities to support UNDP initiatives.
Skills & Expertise
Education
- BS Hotel and Restaurant AdministrationUniversity of the Philippines · 1995 — 2001
Interested in this professional?
Sign in as an employer to save this profile or invite Salve R. to a job.
Sign in as an employer