Sam L.

Sam L. is a results-driven BPO professional with over seven years of experience across the customer service and technical support industries. With expertise in customer service, technical support, content moderation, and outbound sales, Sam has developed a robust skill set tailored for high-volume environments. At Concentrix, Sam excelled as a Subject Matter Expert, where they guided policy applications and moderated complex cases, ensuring precise and reliable moderation decisions. Prior to that, at Atlas Innovations, Sam conducted high-volume cold calling, presenting business loan opportunities and setting appointments with UK clients while skillfully utilizing GoHighLevel (GHL) for lead management. Additionally, their role as a Technical Support Representative at both VXI and Teleperformance highlights their ability to diagnose and resolve technical issues, ensuring seamless customer experiences. Sam's educational background in Secondary Education Major in English from St. John Paul II College of Davao complements their strong communication skills, particularly in environments requiring CRM and lead management expertise.