Sam S.

Sam S. is an accomplished Technical Support and Customer Service Representative with over a decade of experience in the BPO and virtual assistance sectors. Based in SJDM, Bulacan, Philippines, he has a proven ability to manage customer concerns effectively, troubleshoot technical issues, and oversee operations remotely. His role as an Officer in Charge at Condor POS Solutions enabled him to coordinate cross-department communication and handle client concerns adeptly. Previously at Remote Reps, he excelled in cold calling and appointment setting, generating leads for waste and recycling solutions. His extensive experience includes providing technical support for Comcast and Verizon at Afni, and chat support for Microsoft Skype services at Convergys. A Microsoft Certified Professional in Windows Server Administration, Sam possesses strong troubleshooting skills in hardware/software and networking. Notably, he has supported customers globally, including in Australia and New Zealand. Sam's background in Electronics and Communications Engineering, along with his involvement in volunteer activities, highlights his diverse interests and commitment to community service.