Samantha D.
Junior E-commerce Operations Specialist
Open to offersNew to PlatformAbout
Samantha D. is an experienced professional with a demonstrated history in the retail, e-commerce, marketing, and customer service sectors. At Great Deals Ecommerce Corp and SM Retail, she managed Lazada, Shopee, and TikTok Shop operations for brands such as Green Cross and Gentle Supreme, covering inventory management, product photography, and coordination of brand-led campaigns and event preparations. At SunnyDay 360 Media Inc, Samantha contributed to competitive analysis, content creation, and campaign execution within the marketing and sales domain. Her tenure at Concentrix involved serving as a voice representative for Microsoft, handling billing operations, and troubleshooting technical issues in Microsoft 365 and Windows OS, while her role at Spirit Smokes Manila included social media management and site development for appointment scheduling and order management. Samantha holds a BSBA in Marketing Management from National University and is recognized as a Dean’s Lister.
Experience
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Great Deals Ecommerce Corp · 2025 — 2025Oversaw operations for Lazada, Shopee, and TikTok Shop accounts representing Green Cross and Gentle Supreme, facilitating inventory updates, processing product photos, and addressing brand requests. Coordinated closely with brand representatives regarding campaign planning and event preparations. Generated and prepared monthly backend sales reports as well as performance insights.Merchandising Intern
SM Retail · 2025 — 2025Handled Lazada, Shopee, and TikTok Shop activities for Green Cross and Gentle Supreme, such as maintaining inventory levels, uploading product images, and fulfilling brand-related requests. Worked jointly with brand teams to arrange campaigns and organize event logistics. Compiled backend sales data and documented monthly performance summaries.Marketing and Sales Intern
SunnyDay 360 Media Inc · 2024 — 2024Directed content creation for key social media channels while managing the overall brand presence. Conducted thorough competitive analysis targeting both local and international markets, and performed ocular assessments for product presentations. Collaborated with team members throughout all phases of the product sales cycle and participated in closing a deal during the internship.Customer Service Representative
Concentrix · 2022 — 2023Acted as a voice representative for Microsoft, addressing inquiries and resolving billing concerns specifically related to Microsoft 365, including purchases, refunds, and service requests. Troubleshot and resolved issues with Microsoft Office tools and Microsoft Windows OS.Social Media Manager
Spirit Smokes Manila · 2021 — 2021Executed content posting strategies to enhance social media visibility and handled shop updates, official announcements, and content development. Developed an online site dedicated to improving appointment scheduling and order management. Managed the complete order process, overseeing all stages from customer inquiry through to shipment.
Skills & Expertise
Education
- BSBA, Major in Marketing ManagementJose Rizal University
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