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Samantha J. — Mid-Level Retail Operations Manager from Canada

Samantha J.

Mid-Level Retail Operations Manager

Canada No experience yet
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Samantha J. is an experienced professional with over a decade in the hospitality and retail industries, specializing in team leadership and operations management. She has excelled in roles such as Store Manager and Supervisor at Philippine Seven-Eleven and Pakit's Grill Davao, where she managed daily operations, staff scheduling, and inventory control. Her ability to train team members, enforce standards, and resolve customer concerns underscores her capacity to lead effectively. With a robust foundation in hospitality, Samantha has gained skills in guest relations, food and beverage services, and housekeeping, further enhanced by three NCII certifications in these fields. Her professional journey includes significant contributions as a Receptionist at Woodland Tourist Inn, where she handled front desk operations. Samantha's educational background in Hotel and Restaurant Management from VMC City College complements her practical experience, making her a reliable and dedicated professional eager to advance in a dynamic organization.

Experience

  • Store Manager

    Philippine Seven-Eleven · 2019 — 2026
    Directed daily operations, managed staff scheduling, and maintained inventory. Provided training to team members, enforced operational standards, and handled customer concerns. Supervised cash handling processes, managed reports, and facilitated store opening and closing.
  • Supervisor

    Pakit's Grill Davao · 2019 — 2019
    Oversaw service flow, staff management, and ensured guest satisfaction.
  • Store Manager

    Philippine Seven-Eleven · 2016 — 2018
    Conducted complete store management, including sales, inventory control, finance, and team leadership, while achieving targets and sustaining high operational standards.
  • Receptionist

    Woodland Tourist Inn · 2015 — 2016
    Managed front desk operations, including check-ins/outs, handling reservations, addressing inquiries, and managing billing.
  • Room Attendant / Housekeeping

    Hotel Tropika Davao Inc. · 2015 — 2015
    Ensured rooms and amenities were maintained according to hotel standards.
  • Cashier / Waitress

    Bleu Chili Wing Bar · 2013 — 2015
    Interacted with guests, processed payments, and maintained service quality.

Skills & Expertise

Education

  • Associate in Hotel and Restaurant Management
    VMC City College · 2012 — 2013
  • Secondary
    Notre Dame of Tacurong High School · 2010 — 2011
  • Primary
    Tacurong Pilot Elementary School · 2006 — 2007

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