Samuel M.
Mid-Level Medical Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Samuel O. is a certified Medical Virtual Assistant and sales representative with extensive experience supporting US healthcare organizations, including Golden State Orthopedics and Spine and Citizens Disability. He specializes in EHR/EMR systems, medical billing and coding, and managing both inbound and outbound patient communications. With hands-on expertise in appointment scheduling, insurance verification, and medical scribing, Samuel ensures compliance with HIPAA while improving workflow and patient experiences. His background also includes roles in customer verification and data analysis for companies like Infuse Media and the National Bureau of Statistics, where he utilized CRM management, data entry, and tools such as Power BI, Qlik, and Microsoft Navision Dynamics. Samuel holds an MBA from Rome Business School and brings a track record of coordinating across executive, patient, and customer service domains.
Experience
Patient Care Co Ordinator
Golden state Orthopedics and Spine · 2023 — PresentConducted outbound and inbound calls to meet patient needs, scheduled and rescheduled appointments, and performed data entry. Coordinated patient appointments, referrals, and follow-ups, ensuring effective care delivery. Communicated treatment plans to patients, addressed inquiries, and provided necessary support. Verified insurance, processed authorizations, and assisted with billing or claims. Maintained accurate patient records in EHR systems while ensuring confidentiality and collaborated with healthcare teams to enhance patient experience.Executive Virtual Assistant
Freelance · 2021 — 2023Managed calendars, appointments, travel arrangements, and meetings. Drafted and managed emails, reports, and various documents. Acted as a liaison among executives, clients, and stakeholders, while organizing files and analyzing reports. Created presentations and tracked deadlines, projects, and deliverables. Conducted research to prepare summaries that assist in decision-making and handled sensitive information confidentially.Patient Service Representative and Prior Authorization specialist
Citizens Disability · 2020 — 2021Handled inbound and outbound calls to resolve patient complaints and inquiries while utilizing cold calling techniques for potential clients. Escalated client calls to appropriate personnel and completed the prior authorization process. Conducted data entry of patient records and communicated with insurance companies and government agencies. Maintained all interactions in the CRM database, ensuring client confidentiality and educated patients about their health conditions and treatment options.Phone verification/ Customer care Specialist
Infuse Media · 2018 — 2020Executed outbound and inbound calls for customer identity verification. Cross-checked submitted documents and personal information against internal systems while adhering to verification protocols. Identified and escalated suspicious activities, maintaining accurate records of verification results. Adhered to data protection laws and provided exemplary customer service while ensuring compliance with process integrity.Industrial Training
NATIONAL BUREAU OF STATISTICS · 2014 — 2015Participated in surveys utilizing questionnaires, engaged in data editing, data entry, and conducted data analysis using SQL and CSPRO.
Skills & Expertise
Education
- Masters in Business AdministrationRome Business School · 2023 — 2024
- Higher National Diploma in purchasing and supplyKwara State Polytechnic, Ilorin · 2015 — 2017
- National Diploma in purchasing and supplyKwara State Polytechnic, Ilorin · 2012 — 2015
- SSCEALADE COLLOGE · 2006 — 2011
Interested in this professional?
Sign in as an employer to save this profile or invite Samuel M. to a job.
Sign in as an employer