Samuel M.
Junior Fraud Dispute Specialist
Open to offersNew to PlatformAbout
Samuel B. is a seasoned Customer Service Representative with experience at Alorica, Philippines, where he specializes in Fraud Debit Card Dispute Intake (DDI) for major institutions including Truist Bank and U.S. Bank. He leverages advanced dispute management tools such as Casper, Bee, The Source, Hogan, and Falcon to process and validate card transactions in a high-volume environment, ensuring compliance and efficient resolution of customer concerns. Previously, Samuel served as a Property Specialist with AyalaLand, SMDC, and Megaworld from 2016–2024, where he managed property listings, coordinated site visits, maintained client relationships, and supported legal documentation in the real estate sector. He demonstrates proficiency in Google Workspace & Microsoft Office Suite and excels in data entry and records management within both banking and real estate industries.
Experience
Customer Service Representative
Alorica, Philippines · 2025 — PresentProvided outstanding customer support via inbound calls, ensuring prompt issue resolution. Applied active listening and clear communication techniques to sustain high customer satisfaction. Focused on Fraud Debit Card Dispute Intake (DDI) for Truist Bank and U.S. Bank. Employed dispute management tools including Casper, Bee, The Source, Hogan, and Falcon to validate and process transactions. Demonstrated effective multitasking and time management in a demanding environment.Property Specialist
AyalaLand, SMDC, Megaworld · 2016 — 2024Achieved success in closing high-value property transactions involving both residential and commercial clients. Oversaw the management of property listings on various digital platforms, ensuring accuracy and high visibility. Organized site visits while liaising effectively with tenants and property owners. Fostered client relationships through regular follow-ups and delivery of quality service. Contributed to the preparation of legal documents, contracts, and property reports.
Skills & Expertise
Education
- Certificate in Industrial Technology Major in ElectricalBulacan Polytechnic College · 2009 — 2011
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