Samukelisiwe M.
Mid-Level Customer Service Representative
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About
Samukelisiwe M. is a dedicated professional specializing in customer service and retail support with a background in art and design. Based in Inanda Newtown, she has honed her expertise in managing high-volume enquiries and preparing merchandise while contributing to visual content creation. Her tenure as a Call Center Agent at CCI involved handling numerous inbound and outbound calls, where she showcased her ability to resolve customer inquiries efficiently and maintain data accuracy. As an Art Designer at Tradely Trading, Samukelisiwe developed impactful visual concepts for branding, using Adobe Creative Suite and CorelDRAW to deliver quality digital and print graphics. Her role as a Merchandise Assistant involved meticulous quality checks and merchandise presentation at Mohammed and Nabella’s Shop. Samukelisiwe is recognized for her adaptability and teamwork, strengthening her abilities in both retail and creative environments.
Experience
Call Center Agent
CCI · 2025 — 2026Managed a significant volume of inbound and outbound calls, delivering professional and helpful customer service. Listened to customer needs and resolved enquiries efficiently while maintaining a calm demeanor during challenging interactions. Recorded customer interactions and transactions accurately in the company database to ensure data integrity and support follow-up.Art Designer
Tradely Trading · 2022 — 2025Developed visual concepts and creative materials for branding and promotional purposes according to client specifications. Produced graphics, illustrations, and layouts for both digital and print platforms using industry-standard design software. Employed attention to detail and effective time management to ensure quality work was delivered within specified deadlines.Merchandise Assistant
Mohammed and Nabella’s Shop · 2019 — 2020Inspected garments and removed items that did not meet quality standards to maintain overall product integrity. Prepared clothing for presentation by ironing and ensuring that merchandise was neat and ready for sale. Carefully packaged garments and contributed to the organized presentation of merchandise. Collaborated reliably with the shop team and completed preparation tasks with diligence.
Skills & Expertise
Education
- Grade 12 (Matric)Avoca Secondary School · — — 2021
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