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Sandisiwe M. — Junior Virtual Assistant from South Africa

Sandisiwe M.

Junior Virtual Assistant

South Africa No experience yet
Open to offersNew to Platform
Languages
English
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About

Sandisiwe M. is an adept professional based in Johannesburg, South Africa, with a focus on virtual assistance and AI training. With experience in debt collection and administrative support, Sandisiwe brings strong organizational and problem-solving skills, honed through both professional engagements and ongoing law studies. In their role as a Debt Collector at COSL, they manage client accounts, ensuring adherence to company policies and maintaining positive client relationships. Notably, Sandisiwe has exceeded monthly debt recovery targets by 15% and is recognized for excellent communication and conflict-resolution skills. Additionally, as a Freelance Virtual Assistant, they supported small business owners with tasks like email management, scheduling, and data entry, utilizing tools such as Google Workspace and Microsoft Office. Sandisiwe's education includes a Higher Certificate in Legal Studies, deepening their understanding of South African law and office management.

Experience

  • Debt Collector

    COSL, Collecting Agency · 2023 — Present
    Managed client accounts by following up on overdue payments, ensuring professionalism and empathy. Maintained accurate records of communications, payments, and arrangements in company systems. Handled a high volume of inbound and outbound calls to meet daily targets while negotiating payment solutions to uphold positive client relationships. Ensured adherence to company policies and confidentiality regulations.
  • Freelance Virtual Assistant

    Company not specified · 2022 — 2023
    Provided remote administrative support to small business owners, including tasks such as email management, scheduling, and data entry. Assisted with online research projects and summarized findings in reports. Managed social media inquiries and kept basic records of customer communications. Utilized tools like Google Workspace, Zoom, and Microsoft Office for efficient task completion.

Skills & Expertise

Education

  • Higher Certificate in Legal Studies
    Institution not specified · — — 2025
  • Matric
    Royal Kings School · — — 2021

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