Sandra D.

Sandra D. is a seasoned professional with over 7 years in call center operations and 3 years in virtual assistance. Her expertise lies in multitasking, customer service, and sales with extensive experience in remote and onsite settings. Most recently, Sandra served as a Sales & Customer Support specialist for Blossom Flower Delivery, remotely catering to customers in California, USA, where she skillfully managed 60-80+ daily inquiries across phone, email, and chat, ensuring a 95%+ customer satisfaction rate. Her successful use of upselling and cross-selling increased sales significantly. Previously, at Alorica Teleservice Inc. and Inspiro, she demonstrated her strong chat support and order management capabilities, handling high volumes of calls and maintaining quality standards on accounts like Harry and David and 1800FLOWERS. Sandra's proven flexibility and time management underscore her commitment to achieving top-notch service and client satisfaction.