Sanielyn G.

If your Shopify orders are piling up, customer messages are going unanswered, and your backend feels like controlled chaos — you don't just have a time problem. You have a systems problem.

I'm Sanielyn Gayrama, an Executive Virtual Assistant specializing in e-commerce brand support for stores selling on Shopify, Lazada, and Shopee.

My background includes hands-on experience in customer service and technical support in a BPO environment handling Ring devices where I processed order cancellations, refunds, and billing adjustments, assisted customers with purchase completion, handled high-volume inquiries via CRM, and triggered system-generated notifications for order confirmations and account recovery.

I made a deliberate investment in myself through one-on-one EVA coaching, gaining practical training in inbox and calendar management, order tracking, customer communication systems, lead generation, SOP creation, report writing, and project coordination.

Here's what I handle for e-commerce brand owners:

* Customer inquiry management across Shopify, Lazada, and Shopee

* Order tracking, delay notifications, and follow-up systems

* Inbox and calendar management so nothing gets missed

* Weekly operations reports with observations and recommendations

* SOP creation so your business runs consistently

* Lead generation and outreach support

I don't just execute tasks — I build systems that keep your store running smoothly while you focus on growth.

If you're an e-commerce brand owner who needs a reliable person behind the scenes — let's talk.