Santiago D.
Junior Logistics Coordinator
Open to offersNew to PlatformAbout
Santiago D. is a bilingual Commercial Assistant Technician based in Bogotá, Colombia, with extensive experience supporting commercial operations across the logistics, mobile device insurance, healthcare service, and airline industries. At Lean Solutions Group, he serves as a Logistics Coordinator Track & Trace Specialist, overseeing daily U.S.-based carrier operations using TMS platforms such as Bazooka and McLeod, and applying track and trace expertise to ensure shipment visibility and compliance. Previously, at Asurion, Santiago provided expert sales support and managed customer appointments for mobile device repairs, leveraging CRM systems to identify upselling opportunities. His earlier roles at Concentrix and Teleperformance involved high-volume customer service for healthcare programs and airline passengers, consistently resolving complex inquiries and maintaining accurate records. Santiago’s education from CENCABO underscores his technical proficiency in commercial operations and sales administration.
Experience
LOGISTICS COORDINATOR TRACK & TRACE SPECIALIST
Lean Solutions Group · 2024 — PresentOrchestrated daily operations for tracking and tracing U.S.-based carriers, ensuring prompt communication with clients and real-time visibility. Engaged proactively with drivers and dispatchers to monitor service progress and resolve disruptions. Utilized Transportation Management System (TMS) platforms including Bazooka and McLeod TMS, along with internal tools for oversight of freight statuses. Collaborated with internal teams and account managers to troubleshoot issues, fostering customer satisfaction. Built strong relationships with carriers to ensure reliable service and enhance logistical processes. Maintained compliance with transportation regulations and performance standards during peak times, employing tracking software such as MacroPoint for accurate shipment monitoring.CUSTOMER SUPPORT AND EXPERT SALES REPRESENTATIVE
Asurion · 2023 — 2024Coordinated appointments for mobile device repairs to enable efficient service delivery. Delivered exceptional customer support while maintaining high service quality and satisfaction levels. Identified upselling opportunities for insurance products, contributing to enhanced customer value. Drove sales growth through needs-based product recommendations, reflecting a strong understanding of customer requirements. Utilized CRM systems to maintain accurate records of customer interactions, ensuring reliable data for future service improvements.CUSTOMER CARE REPRESENTATIVE
Concentrix · 2022 — 2023Provided support for healthcare service programs, ensuring prompt resolution of inquiries. Managed a high volume of calls efficiently in a fast-paced environment, showcasing strong multitasking skills. Delivered consistent and courteous service to contribute to client satisfaction, addressing concerns with professionalism and empathy.CUSTOMER SERVICE REPRESENTATIVE
Teleperformance · 2021 — 2022Offered comprehensive support to airline passengers regarding flight bookings, facilitating a seamless travel experience. Managed changes and cancellations with flexibility, applying problem-solving skills. Processed baggage claims meticulously while prioritizing passenger satisfaction. Addressed escalated customer complaints with professionalism and worked towards timely resolutions, enhancing customer loyalty through dedicated service.
Skills & Expertise
Education
- Competency-Based Technician as a Commercial AssistantCentro de Capacitación Bolívar - CENCABO · — — 2021
- Bilingual Bachelor's DegreeColegio San Pedro Claver · — — 2019
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