santosh S.

Santosh N. is a seasoned Service Desk professional with over 12 years of experience in customer support, account management, and operations. Currently, he serves as a Service Desk Specialist at Druva Data Solutions, leveraging his expertise to lead service desk operations, manage SLAs, and handle escalations. With a focus on delivering high-quality customer outcomes, Santosh has demonstrated proficiency in cross-functional coordination with teams including Sales, Renewals, and Operations. His strong ability to guide and support team members is evident through his role in workflow optimization, stakeholder communication, and performance reporting. Throughout his tenure at companies like Fiserv India Pvt Ltd and ADP India Pvt Ltd, he has excelled in managing service desk operations, using tools such as ServiceNow and Salesforce to monitor SLAs and ensure timely resolution of customer issues. Santosh's dedication to process improvement and knowledge management has been pivotal in driving service excellence and operational efficiency.