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Sara B. from Peru

Sara B.

Peru 1-2 years
Open to offersNew to Platform
Languages
SpanishEnglish
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About

Sara B. A. is a seasoned professional in the field of Business Administration with a degree in Tourism and Business from Universidad Señor de Sipán in Peru. Her career trajectory includes significant roles in customer service across various companies. At Teleperformance, she excelled as a Customer Care Specialist, managing bilingual customer inquiries and ensuring a satisfying experience for clients of Nordstrom. Prior to that, she provided commercial advice via telephone at companies like Konecta, delivering personalized solutions to enhance client retention. Sara's experience extends to working as a host at Servicios Digitales, where she efficiently managed client flow and minimized waiting times. She also contributed significantly to promotional efforts at Agroindustrias SantaMaría, supporting commercial and merchandising activities in Lambayeque and La Libertad. Her early career included roles in hospitality, delivering customer service and assisting new staff at a local restaurant. Her English competency is certified, enhancing her capability to manage diverse and dynamic work environments.

Experience

  • Customer Care Specialist

    Teleperformance Peru S.A.C · 2025 — 2026
    Provided bilingual support and customer care for Nordstrom and Nordstrom Rack, efficiently managing inquiries and resolving issues to ensure a satisfactory experience.
  • Customer Service Advisor

    Konecta – Comdata Group Peru S.A.C · 2024 — 2025
    Delivered telephone-based commercial guidance, assisting clients in selecting products and services according to their needs.
  • Customer Service Advisor

    Konecta – Stratton Peru S.A.C · 2021 — 2024
    Engaged in customer retention tasks, providing service alternatives and tailored solutions to enhance customer loyalty.
  • Hostess

    Servicios Digitales S.A.C · 2020 — 2021
    Managed client orientation and ticket assignment, ensuring compliance with service and wait time efficiency.
  • Sales Promoter

    Agroindustrias SantaMaría S.A.C · 2016 — 2020
    Participated in sales support and merchandising activities, aiding in the promotion and positioning of products across the Lambayeque and La Libertad regions.
  • Customer Service

    Snack 'al Fondo Hay sitio' Restaurant · 2011 — 2013
    Assisted in kitchen tasks, customer service, and food delivery, while contributing to the training and orientation of new staff.

Skills & Expertise

Education

  • Bachelor's Degree in Tourism and Business
    Universidad Señor de Sipán · 2015 — 2019

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