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Sarah M. — Junior Customer Service Representative from Philippines

Sarah M.

Junior Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Sarah T. has a career grounded in Computer & Office Management, with invaluable experience in the BPO industry in Dumaguete. At Qualfon, she excelled as a CSR in a telco account, where her dedication earned her recognition as a Top Agent and a perfect attendance award, demonstrating her strong commitment and service to customers. At Cognizant, she continued to bolster her expertise, contributing to a retail account by efficiently booking appointments and assisting customers with vehicle issues. Her foundational training was further solidified at Southern Tech College Foundation, where she honed organizational skills by encoding grades and managing documentation for both Senior High Students and TESDA Scholars. Her background is complemented by experience in cashiering at SM Supermarket, handling complex transactions and maintaining customer satisfaction. Her proficiency in communication and leadership are key assets in every role she undertakes.

Experience

  • On the Job Training

    Southern Tech College Foundation · 2021 — 2021
    Encoded grades and organized folders for Senior High Students, managed documents for TESDA Scholars, and edited certificates for Senior High Students.
  • Cashiering Work Experience

    SM Supermarket · 2018 — 2018
    Provided customer service, processed various transaction types, and recorded purchases while balancing the cash register.
  • CSR – Telco Account

    Qualfon Dumaguete
    Delivered exceptional service to customers in a voice account.
  • CSR – Retail Account

    Cognizant Dumaguete
    Scheduled appointments for car services and assisted guests with vehicle issues.

Skills & Expertise

Education

  • Undergraduate
    Southern Tech College Foundation Inc.

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