Sarah L.
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Sarah L. is a proficient Customer Service Representative currently contributing her expertise at Plumbline. Since August 2025, she has been adept at handling high volumes of inbound and outbound communications, leveraging her skills to meet or exceed response time and resolution performance metrics. Her role involves utilizing CRM software to document customer interactions, and she plays a key part in training new team members. Drawing from prior experiences, such as her role as a Dispatcher at Manada Technologies, Sarah has honed her abilities in Microsoft Outlook and Excel, which are pivotal in creating spreadsheets and managing dispatch communications. Her comprehensive experience extends to fleet and inventory management, having maintained and tracked inventories for over 80 vehicles at Vredevoogd Heating and Cooling. Sarah's journey demonstrates her effective inventory management skills and commitment to maintaining industry-standard practices.
Experience
Customer Service Representative (CSR)
Plumbline-Remote · 2025 — PresentAddressed customer inquiries, concerns, and complaints with exceptional service. Maintained professionalism and empathy during customer interactions. Handled a high volume of incoming calls and emails while utilizing CRM software for documentation. Assisted in training new staff on company procedures and participated in team meetings to discuss customer support strategies.Dispatcher
Manada Technologies-Caledonia, MI · 2024 — 2025Managed phone communication with clients regarding their appointments. Created spreadsheets and audited routes to ensure efficiency. Developed PowerPoint presentations and emailed multiple reports as required.General Laborer
Bradford White Corporation-Middleville, MI · 2017 — 2023Performed tasks such as folding base pads, assembling burners, and screwing parts together.Fleet and Inventory Manager
Vredevoogd Heating and Cooling-Grandville, MI · 2013 — 2017Conducted regular maintenance on over 80 trucks and managed their inventory. Oversaw the ordering, receiving, and shipping of inventory for trucks and the main warehouse.Receptionist
H&R Block-Lowell, MI · 2010 — 2013Handled phone inquiries and scheduled appointments. Welcomed clients into the office, processed payments, balanced the cash register, and managed office supplies and paperwork.Dispatcher/Customer Service Representative
Company not specifiedPerformed tasks related to both dispatching and customer service, addressing client needs and ensuring effective communication.
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