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Sarthak G. from India

Sarthak G.

India 1-2 years
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Languages
English
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About

Sarthak G. is a skilled Workforce Management Analyst based in Mumbai, Maharashtra, India, with a robust background in real-time operations management, SLA monitoring, and workforce coordination. Currently employed at TP (Teleperformance), Sarthak excels in managing real-time operations, boosting SLA adherence, and improving operational efficiency. His expertise extends to staffing level management, queue performance, and delivering actionable operational insights through real-time reporting. Previously, Sarthak served as a Workforce Management Analyst at TeamLease Services Limited, where he supported workforce management activities and optimized workforce allocation. His early career at Geddit Convenience Pvt Ltd as a Customer Service Associate laid the foundation for his focus on customer operations and service quality. Sarthak's technical proficiency includes Microsoft Excel, Google Sheets, and Workforce Management Tools like Kapture and Aspect. He is currently pursuing a Bachelor of Management Studies (BMS) and advancing his skills in data analytics.

Experience

  • WFM Analyst

    TP (Teleperformance) · 2025 — Present
    Managed real-time operations to enhance SLA adherence and operational efficiency. Monitored staffing levels, queue performance, shrinkage, and schedule adherence while delivering operational insights and real-time reporting.

  • Workforce Management Analyst

    TeamLease Services Limited · 2025 — 2025
    Supported workforce management functions through real-time monitoring and reporting. Assisted with workforce allocation aligned to operational needs and prepared operational reports while tracking performance metrics.

  • Customer Service Associate

    Geddit Convenience Pvt Ltd · 2024 — 2025
    Managed customer interactions and issue resolution from start to finish. Handled escalations while focusing on maintaining customer satisfaction and supported service quality along with operational documentation.

Skills & Expertise

Data AnalysisCustomer ServiceData AnalystYouTube SpecialistBookkeeping

Education

  • Bachelor of Management Studies (BMS) — Pursuing
    Reckon College
  • Higher Secondary Certificate (HSC)
    Institution not specified

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