Scarlet

Scarlet F. is a seasoned Customer Support Specialist based in San Juan Bosco, Distrito Nacional, Dominican Republic. She boasts solid experience in various domains, including content moderation, community management, and bilingual interpretation. With a role at Unitary as an Online Content Moderator since March 2025, Scarlet excels in creating effective client communication channels. Her prior positions include working at Hire Horatio CX and TTCC Inc, where she honed her skills in customer success and freelance interpretation. Scarlet's expertise extends across several industries, with significant stints at Alorica, Outplex, and Conduent, where she developed strong capabilities in live chat and email support. Fluent in Spanish, English, and Japanese, she leverages her linguistic talents to ensure client satisfaction worldwide. Her academic background from ITLA in Multimedia and Basic Graphic Design from IDAD further complements her customer service acumen.