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Sean M. — Mid-Level Customer Support Specialist from Philippines

Sean M.

Mid-Level Customer Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Sean M. is a dedicated professional with experience in customer service and content moderation. Having spent a year as a Customer Advocate at Concentrix and nine months as a Content Moderator with Task Us, Sean has honed his ability to handle challenging situations, including negotiating with difficult customers and maintaining professionalism in sensitive scenarios. His technical aptitude is demonstrated through computer literacy, particularly in MS Excel, MS Word, and MS PowerPoint. Sean has spent time as a Mentor/Support for six months, further strengthening his leadership capabilities, and holds the position of Executive Director at the non-government organization HIRAYA. Additionally, his roles in Echat Support at Quantrics and as a Resident Support Agent at Onboard have contributed to his proficiency in handling technical and customer support roles effectively. Sean's aim is to contribute to a supportive and growth-oriented workplace culture through excellent communication and leadership.

Experience

  • Mentor/support

    null
    Provided guidance and assistance to colleagues, promoting a supportive work environment.
  • Customer Advocate

    Concentrix
    Handled customer interactions, addressing issues while maintaining professionalism and effective communication.
  • Content Moderator

    Task Us
    Reviewed and managed content, ensuring compliance with guidelines and handling sensitive material.
  • Executive Director

    HIRAYA
    Oversaw organizational operations, focusing on leadership and community engagement for four years.
  • Echat Support

    Quantrics
    Provided technical support through eChat, assisting customers with queries and issues.
  • Resident Support Agent

    Onboard
    Supported residents by addressing inquiries and facilitating solutions to concerns.

Skills & Expertise

Education

  • null
    Tomas Claudio Colleges · 2023 — 2023
  • null
    San Jose National High School · 2016 — 2022
  • null
    Isais S. Tapales Elementary School · 2011 — 2016
  • null
    Holy Deliverance Integrated School · 2010 — 2011

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