Sebastian M.
Mid-Level Sales and Retention Specialist
Open to offersNew to PlatformAbout
Sebastian M. is a sales and retention professional with proven experience in the telecommunications and healthcare industries. At Foundever supporting Verizon Wireless, he managed wireless customer inquiries, provided technical support for mobile devices, and promoted products to achieve sales targets. In his role with Wipro for United Healthcare, Sebastian served as a primary contact for healthcare providers and members, handling claims resolution, benefits explanation, and complex problem-solving while adhering to compliance metrics. He is recognized for CRM proficiency, needs assessment, and strong communication skills, applying these in fast-paced, high-volume environments while striving to enhance customer satisfaction and retention.
Experience
Customer Service Representative
FOUNDEVER - VERIZON WIRELESSAssisted customers with inquiries related to wireless products and services, which included addressing billing questions, facilitating plan changes and upgrades, while also providing troubleshooting support. Offered technical assistance for mobile devices, data services, and network issues. Actively promoted and sold Verizon services and add-ons to achieve sales objectives, ensuring customers fully understood features, pricing, contracts, and promotions.Customer Service Representative
Wipro - UNITED HEALTHCAREFunctioned as the main contact for healthcare providers and members, detailing benefits, eligibility, claims, and coverage information. Clarified aspects of medical, dental, and pharmacy benefits to ensure understanding and compliance. Handled inquiries related to claims status, prior authorizations, and billing matters. Engaged in problem-solving to address complex issues while maintaining comprehensive documentation aligned with HIPAA standards. Worked alongside internal departments to resolve escalated problems and enhance service delivery. Provided service focused on quality and compliance while adapting to evolving policies in a healthcare context.
Skills & Expertise
Education
- Senior High School - Computer System ServicingBritech College · 2022 — 2024
- Technical Vocational Livelihood EducationLiloan National High School · 2018 — 2022
- Language and ArtsJubay Elementary School · 2012 — 2017
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