seluleko M.

Seluleko M. is a results-driven Sales and Customer Service professional with experience in the call centre and financial services sectors in South Africa. As a Service Consultant at Easy Money Loans, Seluleko engaged clients through phone and digital platforms, explained financial products, identified sales opportunities, and utilized CRM systems to maintain accurate client records. Previously, as a Customer Service Agent at CCI (Call Centre International), Seluleko managed high-volume inbound and outbound calls within the sales environment, employing objection handling, upselling, and lead conversion techniques to support revenue growth and customer satisfaction. Experience also includes providing administrative support, ensuring operational efficiency, and handling communication tasks as a volunteer. Seluleko holds a Bachelor of Arts from the University of KwaZulu-Natal and demonstrates proficiency in remote work settings.