Senamile M.

Senamile M. has accumulated extensive experience in customer service roles within the outsourcing and telecommunications industries. At Webhelp Outsourcing, she served as a customer service representative for the UK-based store Morrisons, handling tasks such as managing store cards, arranging deliveries, and processing orders. Her responsibilities extended to stock management, resolving parking inquiries, and addressing billing complaints. She further advanced her skills at WNS Global, providing dedicated customer and billing services for a UK national energy provider, which included solving billing inquiries and handling engineer scheduling. At CCI South Africa, she worked as a customer service and retentions agent for Talk Talk, where she focused on managing payments, providing technical support, renewing contracts, and retaining customers through effective retention strategies. Her proficiency in Microsoft Office 365, Google Workspace, and CRM systems facilitates her effective communication and problem-solving abilities in high-demand roles.