Sfiso N.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Sfiso N. is a results-driven professional with over three years of experience in customer service, sales support, and business operations within high-paced, multi-stakeholder environments. Specializing in CRM Administration, compliance documentation, and cross-functional collaboration, Sfiso has a proven track record of delivering accuracy and organization in client-facing roles across sectors such as BPO, insurance, and education. His role as a Customer Support Specialist at Office Beacon South Africa involves managing high volumes of customer interactions while maintaining quality and adhering to company standards. At Regenesys Education, he supported prospective students, enhancing enrollment processes through detailed data capture and record-keeping. Sfiso's career also includes significant successes in managing sales processes and compliance at Affinity Health RSA, and he has contributed to operational improvements as a Corporate Sales Trainer at La Granson International. His educational background includes a National Senior Certificate in Business Administration and Management, underscoring his dedication to structured, results-oriented execution.
Experience
Customer Support Specialist
Office Beacon South Africa · 2026 — PresentDelivered customer support through various communication channels while consistently meeting established KPIs related to quality, productivity, and customer satisfaction. Navigated client-specific systems and CRM platforms accurately, adapting to fast-paced process changes. Maintained precise customer records in accordance with compliance and privacy standards, managing significant volumes of information without errors. Handled multiple customer interactions efficiently, ensuring high quality of service. Collaborated with cross-functional teams to escalate and resolve complex issues, contributing to a positive customer experience. Represented client brands professionally, aligning service delivery with organizational values.Customer Service Specialist
Advanced Call Center Technologies, LLC · 2026 — 2026Managed the onboarding process for new clients, facilitating smooth transitions while maintaining large volumes of client information with a focus on accuracy and compliance. Addressed customer inquiries and issues promptly while contributing to operational efficiency through adherence to company policies and industry regulations.Consulting Specialist
Regenesys Education · 2025 — 2026Provided guidance to prospective students through educational pathways, supporting informed decision-making at important career and academic transitions.Consulting Specialist
Regenesys Education · 2025 — 2026Oversaw the enrolment process, ensuring compliance with institutional policies while managing leads across B2B, B2C, and education sectors, with a focus on detailed CRM record-keeping. Worked alongside marketing and admissions teams to enhance workflows and improve the customer experience throughout the enrolment funnel. Established strong relationships with students and corporate clients, providing personalized guidance during the registration journey.Independent Sales Representative
Affinity Health RSA · 2024 — 2025Oversaw the entire sales lifecycle, from prospecting and quotations to policy activation, while ensuring accurate CRM record maintenance and timely follow-ups. Maintained compliance with FAIS regulations and Treating Customers Fairly principles throughout client interactions, documenting new business processes and renewals diligently. Conducted in-depth client needs analyses to recommend appropriate health and life insurance products, handling objections and negotiating solutions effectively. Built enduring client relationships through exceptional after-sales service, conducting policy reviews and proactive retention strategies.Corporate Sales Trainer
La Granson International · 2023 — 2024Performed structured onboarding and training for new employees, keeping detailed training documentation and progress reports. Assisted in daily office operations while collaborating with management to enhance onboarding processes and improve workflow efficiency.Independent Sales Representative
Credico · 2023 — 2023Handled a large volume of client interactions with resilience and effective time management, ensuring accurate capture and updates of client information to maintain compliance and data integrity.Education Assistant
Wordsworth High School · 2021 — 2022Optimized administrative tasks such as data capture and attendance management while assisting with ICT integration and digital literacy initiatives to enhance operational efficiency.
Skills & Expertise
Education
- National Senior Certificate in Business Administration and Management, GeneralWordsworth High School · 2016 — 2020
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