Shabnam A.

Shabnam A. is a dedicated Customer Service Specialist with extensive experience in managing customer inquiries and support at Globus Infocom Ltd. Since April 2017, she has been excelling in tasks such as handling inbound communications via calls, email, and chat to ensure customer satisfaction. Shabnam leverages her proficiency in Data Analysis and CRM systems like Salesforce and Zendesk to effectively manage and update customer accounts. Her role involves supporting the sales team by processing orders and maintaining smooth operations. As a senior sales support associate, she plays a pivotal role in monitoring team performance and collaborating on sales documentation. Her skills are further enhanced by certifications in Business Analysis and Tableau Software, fueling her contributions in a fast-paced environment. Shabnam is based in Gurgaon, India, and holds a Bachelor of Commerce degree from Delhi University.