Shahanie M.

Shahanie M. is a customer-focused support professional with over a year of experience in the call center industry and adept leadership in a managerial role at AgriLife's Toledo City branch. As a Branch Manager, she efficiently handled customer inquiries across multiple channels, including phone and email, managing complex pricing, stock, and account issues with precision. Her responsibility extended to managing dispatch orders from start to finish and maintaining proactive follow-ups with both suppliers and customers to ensure timely deliveries. In the realm of customer relationship management, Shahanie ensured all interactions were meticulously documented in CRM systems. Prior to this, she was a Sales Representative, expertly managing Medicare eligibility verifications for U.S.-based clients in a high-pressure, metrics-driven environment. Trained in Zendesk and Shopify support processes, she possesses a robust proficiency in MS Office Suite and Google Workspace, contributing to her effective administrative support capabilities. Shahanie is also a Cum Laude graduate in Secondary Education, with published research on science pedagogy and an inherent drive for digital tool mastery.