17 viewsTalent
Shahrier H. — Junior Client Support Specialist from Bangladesh

Shahrier H.

Junior Client Support Specialist

Bangladesh 2-3 years
Open to offersNew to Platform
Languages
EnglishBanglaHindi
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

2 items
Sign in as an employer to view portfolio files

About

Shahrier H. is a customer-focused professional with a solid background in international client support and technical quality assurance, currently contributing to Uniue Care Bangladesh Ltd.. Leveraging his strong communication and problem-solving skills, Shahrier engages directly with global clients to manage multiple projects and resolve concerns effectively within a remote environment. His expertise includes MS Office, Photoshop, and Animate CC, crucial in supporting creative and technical projects. Previously, he served as a QC Inspector at Vibrant Software BD Ltd (Nokia Mobile), where he was responsible for RF testing and audio quality assessments, enhancing device performance standards. Additionally, in his operator role at Edison Group (Symphony Mobile), he ensured exemplary device evaluations through comprehensive functional testing, maintaining high operational standards. With a Diploma in Computer Technology and ongoing Bachelor studies in Electrical Electronics Engineering, Shahrier is an asset to any remote customer service team.

Experience

  • Freelance Client Support & Creative Services

    Uniqe Care Bangladesh Ltd. · 2022 — Present
    Engaged with international clients to clarify project needs and expectations. Addressed client inquiries through online messaging platforms with professionalism. Managed several client projects, ensuring deadlines, revisions, and follow-ups were adequately handled. Processed client feedback and resolved project-related issues while adhering to professionalism. Provided consistent project updates and communicated proactively regarding progress and any changes. Organized project details, files, and schedules, along with client requests using digital tools. Operated independently in a remote setting, demonstrating reliability in meeting deadlines. Fostered positive relationships with clients from diverse countries and cultural backgrounds.
  • QC Inspector (IQC)

    Vibrant software BD Ltd (Nokia Mobile) · 2021 — 2021
    Conducted Full Functional Testing (FFT) to ensure devices met performance standards. Performed RF (Radio Frequency) testing to confirm network, signal, and communication stability. Executed audio quality tests to evaluate speaker, microphone, and sound issues. Carried out thorough visual inspections to identify cosmetic flaws and assembly problems. Verified IMEI writing, ensuring accuracy and validation for all processed devices.
  • OPERATOR (IQC)

    Edison Group (Symphony Mobile) · 2020 — 2021
    Operated PCBA and LCD testing jigs to conduct accurate functional evaluations. Performed Full Functional Testing (FFT) on devices to confirm overall performance.

Skills & Expertise

Education

  • Bachelor of Electrical Electronics Engineering
    University Of Scholars
  • Diploma In Engineering Computer Technology
    Shariatpur Technical School And College

Interested in this professional?

Sign in as an employer to save this profile or invite Shahrier H. to a job.

Sign in as an employer