Shaina R.
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Shaina R. is a seasoned Customer Service Representative with experience in the financial services industry, specifically focusing on cryptocurrency and trading. During her tenure at Ibex in Bohol, she played a pivotal role in assisting clients with account inquiries, offering technical troubleshooting, and ensuring precise and clear communication in handling cryptocurrency concerns. Shaina excels at resolving issues swiftly, maintaining high levels of customer satisfaction through multitasking and problem-solving. She demonstrates a strong capability to work under pressure while enhancing organizational effectiveness. Additionally, Shaina has earned a Bachelor's degree in Criminology from the University of Bohol, reflecting her commitment to continuous learning. Her certifications include being a Registered Criminologist, and she has been recognized with several leadership awards. Shaina is proficient in both English and Filipino, ensuring comprehensive customer and team communication.
Experience
Freelance Research Paper Editor
null · 2025 — 2025Aided individuals in revising and refining research papers for clarity and academic tone. Ensured compliance with basic formatting and citation guidelines while proofreading. Supported the timely completion of manuscript revisions.Customer Service Representative
Ibex · 2024 — 2024Assisted clients with account inquiries and performed technical troubleshooting. Addressed concerns related to cryptocurrency and trading, ensuring clear and accurate communication. Resolved issues efficiently to maintain customer satisfaction while developing skills in multitasking and problem-solving under pressure.
Skills & Expertise
Education
- Bachelor of Science in CriminologyUniversity of Bohol · — — 2023
- High SchoolUniversity of Bohol · — — 2019
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