Shaina V.
Junior Customer Support Representative
Open to offersNew to PlatformAbout
Shaina V. is a Computer Engineering graduate with hands-on experience in social media management, graphic design, IT system support, and customer service within logistics, employment, and virtual assistance domains. As a Customer Support Representative since August 2025, she manages multiple chat conversations, responds to email inquiries, and ensures professional, accurate communication through platforms like Intercom and Terragon, while escalating complex issues to technical support teams. From September 2024 to August 2025 as Social Media Staff, she oversaw content editing, created graphic posts, performed system monitoring, and managed brand community interactions across Meta Business Suite and Instagram. Additionally, Shaina V. provided IT System Support as a Helpdesk Intern, resolving technical inquiries and tracking tickets at Mets Logistics Inc. Proficient in tools such as Microsoft Office, Intercom, and Google Workspace, she also leverages data analysis and technical writing to support business operations.
Experience
Customer Support Representative
Company not specified · 2025 — PresentAddress customer inquiries through chat and emails promptly. Deliver accurate information and solutions or guide clients step-by-step to resolve issues. Escalate complex problems to the appropriate department such as Second Line or Technical Support. Manage multiple chat conversations effectively while maintaining professionalism and accuracy. Communicate clearly, empathetically, and concisely based on the client’s needs. Accurately document interaction details in CRM systems like Intercom and Terragon. Stay informed about product updates, new features, and policies to provide current support.Social Media Staff
Company not specified · 2024 — 2025Handle inbound and outbound communications through calls, emails, and various platforms including Meta Business Suite and Instagram. Ensure customer satisfaction while delivering professional support. Perform basic content editing and create simple graphics for social media posting. Monitor the system and keep track of brand-related comments. Engage in community management by responding to comments and assist walk-in clients.IT System Support Helpdesk Intern
Company not specified · 2024 — 2024Deliver first-level IT support to address technical issues via email. Document and monitor the ticketing system effectively. Escalate unresolved issues to higher IT personnel or designated departments.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringEmilio Aguinaldo College - Cavite · 2020 — 2024
- Science, Technology, Engineering, and MathematicsUniversity of Perpetual Help System - JONELTA (GMA Campus) · 2018 — 2020
- Degree not specifiedBulihan Integrated National High School · 2014 — 2018
- Degree not specifiedLittle Heirs Academy · 2008 — 2014
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