Shaira J.
Mid-Level Sales Operations Specialist
Open to offersNew to PlatformAbout
Shaira Jade S. is a results-driven professional with significant experience in sales operations management, customer service, and insurance sales across the automotive and business process outsourcing (BPO) sectors. As a Purchasing Manager at Wheelzy LLC, she managed high-volume inbound and outbound sales calls, coordinated sales pipelines, and ensured compliance while consistently achieving KPIs. Previously, Shaira was an Auto Warranty Sales Representative with Tactical Outsourcing and an Auto Insurance Sales Representative at Add Scribe Solutions, where she delivered consultative sales, generated leads, and maintained organized CRM and lead management processes. Her background in call center operations was honed as a Customer Service Representative at Six Eleven Global Services, handling complex inquiries and maintaining customer satisfaction. She excels in KPI tracking and process optimization within fast-paced environments.
Experience
Purchasing Manager
Wheelzy LLC · 2025 — 2026Oversaw high-volume inbound and outbound sales calls, ensuring operational efficiency. Engaged in pricing negotiations and executed deals in alignment with company compliance standards. Supervised sales performance to achieve sales targets and KPIs consistently. Coordinated client interactions and scheduling to enhance the sales pipeline. Secured customer satisfaction by employing effective communication and problem-solving.Auto Warranty Sales Representative
Tactical Outsourcing · 2022 — 2024Conducted consultative sales of auto warranty and insurance products while achieving performance benchmarks. Proactively generated new leads and business opportunities through outreach and marketing strategies. Fostered strong customer relationships to enhance retention and encourage repeat business. Monitored sales performance and maintained organized lead management systems.Auto Insurance Sales Representative
Add Scribe Solutions · 2020 — 2022Crafted sales strategies tailored to meet the specific needs of customers. Ensured effective follow-up processes to boost conversion rates. Worked collaboratively with sales teams to meet and surpass quotas. Kept accurate records of customer interactions and policy sales.Customer Service Representative
Six Eleven Global Services · 2015 — 2018Managed a high volume of customer service inquiries and escalations. Handled and resolved complaints professionally, maintaining positive relationships with customers. Utilized strong communication and problem-solving abilities in fast-paced environments. Provided comprehensive product and service information to clients.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in English (Incomplete)University of Mindanao
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