Shajar A.
Mid-Level BPO Customer Support Specialist
Open to offersNew to PlatformAbout
Shajar A. has industry experience in customer service and retail operations. At ibex.global and Sybrid, serving as a Customer Service Representative and a Customer Support Representative, Shajar handled customer queries, resolved issues, and assisted US customers with orders, contributing to a seamless customer experience in high-paced environments. From 2020 to 2022, Shajar was the owner of a shoe shop, managing procurement from wholesale markets and direct sales to customers. These roles provided practical exposure to business operations, sales, and customer service. Shajar is fluent in English and Urdu, holds an intermediate qualification, and is currently pursuing a Bachelor of Commerce at Commerce and Economic College.
Experience
Customer Service Representative
ibex.global · 2024 — 2026Addressed customer queries and provided solutions. Ensured effective communication with customers. Operated in a high-pressure environment. Assisted customers from the US with their orders, issues, and inquiries. Aimed to resolve problems efficiently while upholding professionalism. Contributed to a positive and seamless customer experience.Customer Support Representative
Sybrid · 2023 — 2024Engaged with customers to resolve their issues and inquiries. Maintained clear communication throughout interactions. Worked effectively in a fast-paced setting. Strived to deliver a satisfying customer experience.Owner / Shoe Shop
null · 2020 — 2022Managed purchasing shoes from wholesale markets and directly selling to customers. Acquired experience in business operations, sales, and customer service.
Skills & Expertise
Education
- Bachelor of commerce currently enrolledCommerce and economic college.
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