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Shakema J. — Junior Customer Service Representative from Jamaica

Shakema J.

Junior Customer Service Representative

Jamaica 1-2 years
Open to offersNew to Platform
Languages
English
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About

Shakema J. has demonstrated a strong capability in both culinary and customer service roles. At the Riu Hotel from 2024 to 2025, Shakema worked as a Chef, focusing on ingredient preparation and food preparation, which highlights her skills in Commercial Food Preparation. Following this, at Teleperformance from 2025 to 2026, she excelled as a Customer Service Representative, expertly managing inbound and outbound calls related to customer target card accounts, resolving billing concerns, and providing technical support. Shakema's educational background from Maldon High School and Heart NSTA Trust has equipped her with a foundation in subjects like English, Food and Nutrition, and Social Studies. Her professional experience is complemented by a robust set of skills, including strong problem-solving abilities, effective time management, and excellent organizational skills.

Experience

  • Customer Service Representative

    Teleperformance · 2025 — 2026
    Handled inbound and outbound calls for customer target card accounts, resolved billing issues, and provided tech support.
  • Chef

    Riu Hotel · 2024 — 2025
    Prepared food and prepped ingredients for various dishes.

Skills & Expertise

Education

  • NCTVET NVQS Commercial Food Preparation Commis Chef - Level 2
    Heart NSTA Trust Granville Campus · 2023 — 2024
  • High School Diploma
    Maldon High School · 2018 — 2023

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