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Shamiel — Senior Customer Service Specialist from South Africa

Shamiel

Senior Customer Service Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
EnglishAfrikaans
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About

Shamiel H., a highly skilled Customer Service Specialist, brings over 7 years of rich experience across the aviation, hospitality, and retail sectors. Renowned for his service excellence, Shamiel was honored with a Quality Award in 2023–2024. At MindPearl, within the aviation industry, he adeptly managed international traveler inquiries with a commendable 4.8/5 customer satisfaction average, while reducing call escalations by 20%. His proficiency in Salesforce and HubSpot has consistently boosted team efficiency, cutting average handling times by 12%. He expertly handled remote support, conflict resolution, and cross-functional collaboration. In his previous roles, Shamiel reduced inventory discrepancies by 20% at Woolworths and significantly increased repeat customer visits by 25% at Taki's Place through personalized service. Fluent in both English and Afrikaans, Shamiel is adept at navigating digital platforms and ensuring accurate CRM documentation.

Experience

  • Customer Service Representative

    MindPearl · 2021 — 2026
    Provided comprehensive support to international travelers, handling inquiries throughout the travel process while achieving an average customer satisfaction rating of 4.8/5. Efficiently addressed customer queries by effectively utilizing multiple web-based systems. Ensured CRM accuracy in Salesforce, leading to improved handovers and a notable reduction in resolution time. Engaged in solution-oriented communication to decrease call escalations and consistently met monthly KPIs. Worked collaboratively with cross-functional teams to optimize booking processes and enhance overall efficiency. Resolved technical issues promptly to maintain uninterrupted service delivery.

  • Clerk & Inventory Assistant

    Woolworths · 2020 — 2021
    Enhanced inventory management by implementing better tracking systems, reducing discrepancies effectively. Provided friendly customer service for various retail transactions, including purchases and returns, in a bustling environment. Adapted to and troubleshot new inventory software to ensure operational accuracy.

  • Waiter

    Taki’s Place · 2018 — 2020
    Fostered repeat customer visits through personalized service approaches and strategic upselling techniques. Successfully managed high-volume service shifts while maintaining professionalism and accuracy, contributing positively to sales revenue. Assisted in onboarding new staff members by training them on service protocols and POS system operations, improving team efficiency.

Skills & Expertise

Customer Service and Admin SupportCustomer ServiceCustomer SupportCall CenterCustomer Service Representative

Education

  • High School Diploma
    Noorder-Paarl High School · 2013 — 2017