Shanen N.

Shanen P. is a skilled Customer Service Representative with significant experience in both inbound and outbound call handling. During her tenure at VXI Global Solutions, she managed support for internet, cable, and phone services, excelling in basic troubleshooting and service upgrades while identifying potential sales opportunities through promotions. Shanen's role at SixEleven Global Services involved conducting outbound calls to collect feedback on vehicle purchases and addressing customer concerns, demonstrating her proficiency in problem resolution and customer complaint handling. With a background rooted in sectors like telecommunications and automotive services, she effectively uses CRM tools for call logging and customer records, ensuring clear communication and seamless service delivery. Shanen is also adept in email communication, contributing to her comprehensive support capabilities.