Shanen L.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Shanen L. is an accomplished Industrial Engineer with over 3.5 years of experience encompassing customer support, quality assurance, and virtual assistance. With a comprehensive background from the University of Cebu Lapu-Lapu and Mandaue Campus, she has honed her skills in process improvement, client relations, and administrative support. Her career commenced in customer support, tackling inquiries via phone, chat, and email, and ensuring precise CRM entries. Transitioning to a Quality Assurance Engineer at Tecdia Cebu Inc., Shanen monitored manufacturing quality, conducted key inspections, and enhanced processes to minimize errors. Currently, in her role as a Virtual Assistant with a US-based company, she manages schedules, emails, and data entry to streamline client operations, demonstrating her adaptability and efficiency in roles intertwining technical acumen with customer service.
Experience
Virtual Assistant
US-Based Company · 2024 — 2025Provided remote administrative support, which included email management, scheduling, and data entry. Assisted in project organization and tracking deadlines while maintaining digital records. Regularly communicated with clients and team members to clarify tasks and share updates. Developed processes to enhance task management, resulting in improved response times and accuracy.Quality Assurance Engineer
Tecdia Cebu Inc. · 2022 — 2023Monitored product quality within the manufacturing process for over two years. Conducted inspections and audits to detect defects and deviations from standards. Implemented improvements to enhance workflow efficiency and reduce errors, while collaborating with teams to address production issues and ensure compliance with quality standards. Prepared reports on quality performance, noting trends and areas needing improvement.Customer Support / Sales Representative
Company not specifiedManaged inbound and outbound customer inquiries, offering support through phone, chat, and email. Assisted clients with product and service information, order processing, and problem resolution. Kept accurate records of customer interactions and transactions using the CRM system, while developing strong communication and relationship-building skills.
Skills & Expertise
Education
- Bachelor of Science in Industrial EngineeringUniversity of Cebu Lapu-Lapu and Mandaue Campus · 2022 — 2023
- Bachelor of Science in Industrial EngineeringUniversity of Cebu Lapu-Lapu and Mandaue Campus · 2018 — 2019
Interested in this professional?
Sign in as an employer to save this profile or invite Shanen L. to a job.
Sign in as an employer