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Shanicia C. — Junior Customer Service Representative from Jamaica

Shanicia C.

Junior Customer Service Representative

Jamaica 1-2 years
Open to offersNew to Platform
Languages
English
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About

Shanicia C. is a customer-focused professional with 1–2 years of experience as a Customer Service Representative, specializing in supporting clients through phone, email, and chat. Based remotely in Jamaica, Shanicia excels at handling account inquiries, maintaining accurate records, and resolving issues efficiently. Her expertise lies in Customer Service & Support, Accounts Receivable Support, and Payment Processing & Collections, with a strong proficiency in CRM Systems and Data Entry & Record Keeping. She is known for building positive customer relationships and communicating effectively to meet service standards. Shanicia's technical skill set includes mastery of Microsoft Office and Google Workspace, alongside a reliable high-speed internet connection and a quiet, professional workspace for remote work aligned with U.S. EST business hours.

Experience

  • Customer Service Representative

    Remote · 2024 — 2025
    Provided assistance to customers regarding account inquiries and service-related issues. Ensured that customer records were accurately maintained and account information updated. Addressed customer concerns in a professional manner while managing inbound and outbound communications to meet service standards. Fostered strong relationships with customers by delivering friendly and professional service.

Skills & Expertise

EcommerceCustomer Service RepresentativeAppointment Setter

Education

  • High School Diploma
    Institution not specified

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