Shannon

Shannon L. is an experienced Data Entry Specialist with a proven track record spanning 11 years in providing precise administrative support and technical assistance within the healthcare sector. With a focus on major healthcare accounts, Shannon has excelled in processing medical claims, handling prior authorizations, and managing referrals while ensuring the integrity and confidentiality of records. During a tenure at Conduent in Montego Bay, Jamaica, Shannon was instrumental in providing technical assistance and processing claims for UnitedHealthcare Group, eventually supervising a team responsible for this. Furthermore, Shannon managed data entry, review, and update processes for Humana Clinical Pharmacy Review's prior authorizations and appeals for eight years. With developed skills in records management, confidential information management, and team supervision, Shannon has also contributed to client-led process improvements by updating procedural documents.