SHANTA E.
Mid-Level Financial and Procurement Specialist
Open to offersNew to PlatformAbout
Shanta E. is a highly organized and detail-oriented professional with over 12 years of diverse experience in customer support, procurement, accounts receivable, and administrative tasks. Based in Dasmariñas, Cavite, Philippines, she has excelled in managing records, coordinating with stakeholders, and ensuring effective communication and problem-solving within her roles. As a Financial/Procurement/Accounts Receivables Specialist at Genpact LLC Services, Shanta developed proficiency in handling billing, collections, and reconciliation while supporting both technical and customer concerns for accounts like PayPal and The Coca-Cola Company. Her expertise extends to the telecommunications and healthcare industries, having served as a Senior Agent with iQor Philippines Inc., addressing customer inquiries and maintaining service quality. Shanta's strong capability in data entry and record keeping has enhanced her ability to manage logistics and ensure compliance. She is well-versed in software such as Microsoft Office, Salesforce, and SAP, further underpinning her adaptable skill set in modern business environments.
Experience
FINANCIAL/PROCUREMENT / ACCOUNTS RECEIVABLES SPECIALIST
Genpact LLC Services · 2018 — 2026Managed activities related to procurement and accounts receivable while ensuring accurate records and documentation were maintained. Handled billing and collections in accordance with established procedures and addressed account-related issues. Provided support for technical inquiries and customer concerns for Latitude Financial Services with clear guidance. Developed and presented business proposals and assisted in contract documentation. Contributed to sourcing initiatives across multiple countries while coordinating with both internal and external stakeholders. Utilized enterprise systems and CRM tools for processing, tracking, and reviewing information.SENIOR AGENT
iQor Philippines Inc. · 2017 — 2018Handled customer complaints and inquiries by deploying effective communication skills and problem-solving techniques. Assessed customer needs and delivered suitable solutions while upholding service quality. Employed clear, step-by-step communication to troubleshoot and resolve customer issues.CAREGIVER / ELDERLY CARE
Campos Family, Laguna · 2016 — 2017Oversaw monitoring schedules and documented vital signs, medications, and health updates. Developed methods to ensure compliance with medical orders and coordinated resources for client well-being.SENIOR CAREGIVER / COORDINATOR
D. Garcia Healthcare Services, Marikina · 2016 — PresentCoordinated daily care schedules and logistics for elderly clients. Maintained accurate medication records, vital signs, and care plans. Prepared resources such as meals and medications to ensure timely provision. Collaborated with healthcare professionals and family members concerning client care. Established systematic tracking and reporting to support consistent care.CUSTOMER SERVICE SPECIALIST
TeleTech Customer Care Management · 2012 — 2012Provided customer support focusing on telecommunications-related issues. Assisted customers by identifying concerns, examining information, and delivering suitable resolutions.CUSTOMER SERVICE REPRESENTATIVE
ACS/Xerox Company · 2009 — 2012Supported customer inquiries and service concerns specific to healthcare accounts. Managed customer communications and account information while adhering to established procedures. Ensured accurate documentation and maintained professionalism in all interactions.CUSTOMER SPECIALIST II
IVY-I-S Center · 2008 — 2009Managed transactions related to online product sales, cancellations, refunds, and customer service inquiries.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceCavite State University
Photos
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