Sharmane E.

Sharmane G. is a creative and adaptable professional transitioning into customer service roles, leveraging her strong foundation in education and content development. A graduate of Sumulong College of Arts and Sciences with a Bachelor's in Early Childhood Education, she has extensive experience as a preschool teacher at institutions like St. John's Wort and Georgia Academy. There, she utilized the Montessori and Progressive Approaches to create engaging, hands-on learning experiences that fostered students' social, emotional, and cognitive development. At Optum Global Solutions, Sharmane worked as a Prior Authorization Specialist, focusing on verifying insurance eligibility and coordinating between providers, patients, and insurance carriers. Her skills in customer service, active listening, and problem-solving, combined with her expertise in creating bilingual learning materials and computer literacy, position her well to deliver high-quality support and contribute to organizational success.