Sharmine I.

Sharmine I. is a dedicated Customer Service Professional with a background in handling customer interactions and resolving issues across various sectors, including travel and billing services. At Concentrix, Sharmine excelled as a Customer Service Representative for a sales account, efficiently managing inquiries and complaints while maintaining high performance metrics such as quality assurance and customer satisfaction. Later, at Task Us, she specialized in billing accounts, processing payments and addressing billing discrepancies to build trust and improve account accuracy. During her tenure at Intouchcx, she managed travel accounts, assisting clients with Airbnb bookings and cancellations, showcasing her effective conflict resolution skills. Sharmine also gained experience in the beauty industry at Asia's Lashes, serving as both a receptionist and a facial & lashes technician, where she honed her skills in customer service and appointment management. With a strong foundation in CRM systems, organizational techniques, and Microsoft Office, Sharmine is well-equipped to deliver exceptional service and foster customer loyalty.