Sharon M.

Ensured Companies Act and real estate regulatory compliance by coordinating statutory filings, managing company registers, and safeguarding corporate records. Organized board and shareholder meetings by preparing agendas, board papers, and recording minutes. Advised directors on legal and governance obligations for land acquisition and property development. Oversaw land due diligence processes such as title searches, ownership verification, and documentation reviews, while maintaining compliance with land laws, zoning regulations, and county physical planning requirements. Coordinated Environmental Impact Assessments and approvals from NEMA, obtained NTSA access road and transport compliance documentation, and managed all paperwork involving land purchases, leases, transfers, and approvals. Acted as liaison with government authorities, advocates, surveyors, and consultants, and maintained contracts with contractors, architects, engineers, and consultants.

Handled inbound and outbound calls for AT&T US, providing sales and customer support for billing, account management, and service inquiries targeting American clients. Delivered product education on AT&T mobile, internet, and bundled services, and supported upselling and cross-selling efforts. Addressed customer issues while meeting service and quality assurance standards. Entered customer interactions in CRM systems following AT&T compliance and data protection policies, consistently operating in a metrics-driven environment and supporting customers across US time zones.

Oversaw front office operations by managing calls, welcoming visitors, and scheduling appointments. Executed social media campaigns using Canva and Meta Business Suite. Handled office IT system maintenance, performed troubleshooting tasks, and supported workflow optimization with Trello and Asana.

Managed product sales both in-store and online, processed customer orders using CRM-like spreadsheets and WhatsApp Business tools, and implemented social media campaigns as part of sales strategies. Maintained client relationships to support retention and repeat business.