Sharon H.
Mid-Level Accounts Receivable and Customer Operations Specialist
Open to offersNew to PlatformAbout
Sharon H. is an accomplished Accounts Receivable and Customer Operations Specialist with over three years of remote experience supporting U.S.-based customers in the billing, collections, customer support, and sales environments. She has managed end-to-end accounts receivable processes, including invoicing, payment tracking, and dispute resolution, notably at Critter Stop in the United States. Sharon has delivered multichannel customer support at Quantanite, excelling in technical troubleshooting and documentation within CRM platforms. Her background spans lead generation at Icon Africa, sales development at Omtalent, and customer account management at Merchants, where she consistently maintained high service standards and detailed records. Proficient in CRM systems, billing platforms, and remote work collaboration, Sharon is skilled in cross-functional teamwork and handling high-volume operations across time zones.
Experience
Accounts Receivable Specialist
Critter Stop · 2025 — 2026Oversaw the complete accounts receivable processes, which included invoicing, tracking payments, and following up on overdue accounts. Engaged with U.S.-based customers via phone and email to address billing inquiries and discrepancies. Accurately documented agreements regarding promise-to-pay and maintained precise account records. Collaborated with internal teams to address disputes and minimize aging balances. Ensured accurate financial documentation within billing platforms and CRM systems while adhering to follow-up schedules across U.S. time zones.Customer Support Agent
Quantanite · 2023 — 2025Provided exceptional customer support through various channels including phone, email, live chat, and social media platforms. Handled orders, refunds, and account updates while prioritizing accuracy and compliance. Addressed technical and account-related issues, ensuring customer satisfaction standards were met. Recorded customer interactions in CRM systems to facilitate reporting and case management.Sales Development Representative
Omtalent · 2023 — 2023Generated and qualified leads through targeted email outreach and outbound calls. Maintained precise CRM pipelines and prospect data for effective forecasting. Conducted discovery calls and provided product demonstrations to potential clients. Consistently achieved outreach and engagement targets.Customer Account Manager
Merchants · 2022 — 2023Oversaw customer accounts, rectifying billing, service, and product issues. Clearly communicated processes and solutions to ensure customers' comprehension. Kept detailed records of interactions to support service continuity and compliance. Enhanced retention through proactive communication and prompt problem resolution.Lead Generation Agent
Icon Africa · 2021 — 2021Identified and qualified leads through outbound calls and research efforts. Met lead generation targets consistently. Ensured CRM systems were updated with accurate prospect data and outcomes from calls. Worked in conjunction with sales teams to refine outreach strategies.
Skills & Expertise
Education
- Matric Certificate / GEDWhitestone College · — — 2019
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