Sharon M.

Sharon M. is a seasoned professional in the tourism and hospitality sector, based in Cape Town, South Africa, with a rich experience spanning over five years. She has carved a niche in hotel reservations and guest relations, specializing in OTA management and coordinating multi-channel reservations. Her expertise includes adept management of platforms like Booking.com, Airbnb, and Guesty, alongside proficiency in customer service. At Nox Property Management, Sharon expertly managed the lifecycle of guest reservations, ensuring seamless experiences from inquiry to check-out while efficiently coordinating with housekeeping and maintenance teams. In her prior roles, she honed her skills in guest communications and reservation modifications at The Tropicana Hotel and supervised operations at Palm Leaf Gardens, where she handled reservations, invoicing, and customer interactions. Her academic foundation includes a B.Com Honours Degree in Tourism and Hospitality Management from Midlands State University in Zimbabwe.