Sharon R.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Sharon D. R. is a seasoned Customer Service Representative with extensive experience in handling diverse customer interactions, proficient in resolving 5–15 issues weekly. She has a demonstrated ability in maintaining confidentiality, adhering to corporate procedures, and organizing customer interactions in high-pressure environments. Her career spans key roles at Tata Consultancy Services, Everise Agency, Agency VA, The Results Companies, Teleperformance, Solutions People Innovation, and EZC / SETA Research, where she has honed her skills in CRM data entry, lead qualification, and sales support. At Tata Consultancy Services, Sharon served as a Senior Account Specialist, improving customer retention and addressing complex billing issues. Her administrative capabilities include calendar coordination, document preparation, and appointment scheduling. With an academic background in AB Political Science from Far Eastern University, Manila, Sharon has built a strong foundation for providing exceptional service and support.
Experience
Senior Account Specialist
Tata Consultancy Services · 2022 — 2024Addressed customer concerns promptly and provided proactive support to enhance retention. Conducted regular account performance reviews, adapting strategies to meet established objectives. Monitored and analyzed key account metrics to drive continuous improvement and resolved complex billing and payment issues.Accounts Officer
Everise Agency · 2020 — 2021Managed financial transactions and reconciliations ensuring compliance with accounting standards. Developed efficient reporting procedures to enhance operational transparency and informed decision-making.Virtual Assistant / Telemarketer
Agency VA · 2017 — 2018Coordinated scheduling and calendar management for multiple clients, optimizing time efficiency. Maintained digital filing systems for easy access to documents and facilitated communication between clients and vendors to enhance service delivery.Customer Service Rep. / Telesales
The Results Companies · 2013 — 2017Handled customer inquiries to improve satisfaction and retention. Informed customers about promotions to boost sales productivity and analyzed feedback to identify trends for process improvement.Customer Service Representative
Teleperformance · 2011 — 2013Addressed customer inquiries through phone, email, and chat channels to enhance satisfaction and loyalty. Acquired comprehensive product knowledge to effectively support customers.Customer Service Rep.
Solutions People Innovation · 2010 — 2011Collaborated with team members to streamline processes, improving response times. Managed escalated issues by employing effective problem-solving techniques.Telemarketer
EZC / SETA Research · 2017 — 2011Conducted outbound calls to generate leads and promote services. Maintained a high volume of calls while ensuring professionalism and efficiency.Phil. Secretariat
PHILSOC · 2005 — 2005Exhibited self-motivation and a strong sense of personal responsibility while working effectively in fast-paced environments. Demonstrated friendliness and a willingness to assist wherever needed.
Skills & Expertise
Education
- AB Political ScienceFar Eastern University · 1994 — 1997
- High SchoolRamon Magsaysay Cubao High School · 1990 — 1994
- ElementaryKruz Na Ligas Elementary School · 1985 — 1990
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