Shaun P.
Mid-Level Customer Experience and E-Commerce Specialist
Open to offersNew to PlatformAbout
Shaun Patrick C. is an experienced professional specializing in customer experience, sales, technical support, and e-commerce management across diverse business domains such as telecommunications, e-commerce, healthcare devices, and online retail. As a Customer Experience Specialist at Booth & Partners, he handled daily high-volume communications, achieving a 95% customer satisfaction rate and resolving concerns about clear aligners while working closely with clinical teams. Previously, he managed a Shopify-based business, leveraging product research and performance metrics analysis to drive sales and optimize campaigns. With roles at Sutherland Global Services (T-Mobile), TELUS (Uber), Teleperformance (Samsung UK), and Alorica (Amazon), Shaun Patrick C. provided technical troubleshooting and handled account management within B2B/B2C environments, demonstrating a robust ability to bridge IT, sales, and customer service in high-demand industries.
Experience
CUSTOMER EXPERIENCE SPECIALIST
BOOTH & PARTNERS · 2024 — 2026Handled over 60 customer emails daily and managed chat engagements focused on communication for clear aligner and retainer users. Addressed issues related to fit, usage, cleaning, and treatment progress. Maintained quality performance standards and collaborated with the clinical team to oversee customer safety.E-COMMERCE BUSINESS OWNER
SHOPIFY STORE – GADGETTECH PH · 2021 — 2023Directed the operations of a Shopify-based store, carrying out product research with platforms like AliExpress, Ecomhunt, and Google Trends to identify high-demand products. Designed product pages and ad creatives using Canva, maintained customer service documentation, and adjusted campaign strategies in response to metrics such as CTR, CPC, and Conversion Rate.SALES RETENTION AND CUSTOMER SERVICE SUBJECT MATTER EXPERT
SUTHERLAND GLOBAL SERVICES (T-MOBILE) · 2018 — 2020Supported sales growth and retention initiatives through customer line sales strategies and escalation handling. Worked with T-Mobile store management to resolve inquiries on product offerings and account management, provided support for McAfee licensing, and facilitated customer interactions regarding new product integration and account setups.DRIVER SUPPORT SPECIALIST (UBER)
TELUS · 2018 — 2018Responded to driver inquiries, delivered technical assistance, and addressed route and accident issues for Uber. Handled documentation for driver and vehicle registration, investigated fare disputes, and reviewed fare calculations and incentives to maintain compliance.TECHNICAL CHAT SUPPORT (SAMSUNG UK)
TELEPERFORMANCE · 2018 — 2018Maintained multiple chat sessions for Samsung UK, addressing both technical appliance issues and warranty registration. Guided customers through appliance selection, arranged repair hub pickups via ticket creation, and provided troubleshooting for technical concerns.CUSTOMER SUPPORT REPRESENTATIVE (AMAZON)
ALORICA · 2017 — 2017Answered customer calls, emails, and live chats, managed online retail processes, tracked orders, and processed replacements, refunds, and credits for Amazon customers.
Skills & Expertise
Education
- B.S. IN INFORMATION TECHNOLOGYSTI GLOBAL, BGC, TAGUIG · — — 2017
- B.S. IN AVIATION ELECTONICSVILLAMOR AIRBASE, PASAY CITY · — — 2011
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