Shayne P.
Entry level
Open to offersNew to PlatformLanguages
English
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About
I am a dedicated Customer Service Representative with experience in call center operations, specializing in handling customer inquiries, resolving issues efficiently, and maintaining high satisfaction ratings. With strong communication skills and a professional demeanor, I excels at building rapport with clients, adapting to diverse customer needs, and contributing to team success. Passionate about delivering excellent service, I am eager to grow within the customer support and business process outsourcing industry.
Experience
Technical Support/ Customer Service
Concentrix · 2022 — 2026Responsibilities Handle inbound and outbound customer calls with professionalism. Provide accurate information, resolve issues, and escalate complex concerns when necessary. Maintain detailed records of customer interactions in CRM systems. Meet daily performance metrics such as call handling time, customer satisfaction, and resolution rates. Achievements Consistently exceeded monthly customer satisfaction targets. Recognized for high first-call resolution rates. Awarded “Top Performer” for maintaining quality scores above 95%. Contributed to team success by mentoring new agents and sharing best practices.
Skills & Expertise
Education
- Practical NursingPhilippine College of Technology · 2017 — 2019
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