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Sheena R. — Mid-Level Healthcare Scheduling Coordinator from Philippines

Sheena R.

Mid-Level Healthcare Scheduling Coordinator

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Sheena R. is an experienced Scheduler and Staffing Coordinator with over four years in the healthcare industry. She excels in managing complex schedules, filling open shifts, and coordinating last-minute coverage. Her expertise extends to workforce management, where she effectively monitors attendance, clock-ins, and timesheets, ensuring accuracy and efficiency. She has worked with clients, caregivers, and facilities to resolve scheduling conflicts and ensure smooth operations. Her background also includes a role as a Client Care Coordinator, focusing on scheduling according to approved authorization hours and maintaining communication with managed care organizations. Additionally, Sheena has freelanced as a Business Development professional and Talent Sourcer, applying her skills in market research and recruitment across platforms like LinkedIn and Indeed. Her education in Advertising and Public Relations from the Polytechnic University of the Philippines complements her professional expertise, making her a valuable asset in dynamic staffing environments.

Experience

  • Home Care Scheduler

    null · 2023 — 2026
    Managed caregiver schedules daily, weekly, and monthly based on client and facility staffing needs. Addressed coverage for open shifts and schedule changes while liaising with caregivers and staff for confirmations. Monitored attendance, updated scheduling systems, and ensured timesheet accuracy. Facilitated communication between clients, facilities, caregivers, and internal teams to address scheduling issues.
  • Home Care Scheduler

    null · 2021 — 2023
    Sourced staff to fill coverage needs, submitted claimed shifts for confirmation, and made updates to the scheduling application. Oversaw clock-ins, attendance, and timesheet monitoring.
  • Client Care Coordinator

    null · 2021 — 2022
    Coordinated the schedules of clients and caregivers based on approved authorization hours. Engaged with Managed Care Organizations (MCOs) to monitor authorizations and provide updates. Handled intake calls, nurtured client relationships, and documented complaints along with hospitalization reports.
  • Business Development

    Capital Home Care (Freelance) · 2021 — 2021
    Conducted market research, supported business strategies, built client relationships, and sought new opportunities.
  • Talent Sourcer

    Mathison (Freelance) · 2021 — 2021
    Sourced candidates and created job postings on platforms such as SEEK, LinkedIn, Indeed, and Glassdoor. Utilized tools including LinkedIn Recruiter Lite, Indeed, Hiretual, and myCNA for recruitment efforts.
  • Quality Service Analyst – Agent Performance

    Accenture Inc. · 2018 — 2019
    Executed quality audits and monitored adherence to schedules and breaks. Provided support to agents during busy periods while preparing weekly reports and performance analyses along with recommendations. Participated in Transformation and Execution Teams aimed at Operational Excellence.
  • Customer Service Analyst / Subject Matter Expert

    Accenture Inc. · 2016 — 2018
    Assisted Team Leads with scheduling transaction processors to meet KPIs and operational hours. Delegated tasks, monitored team performance, and prepared operational reports while serving as a Subject Matter Expert.
  • Customer Service Associate

    Accenture Inc. · 2013 — 2016
    Provided customer and technical support, addressed issue resolution, and maintained comprehensive documentation for escalation and tracking.
  • Senior Support Specialist / Subject Matter Expert

    Stream Global Services · 2012 — 2013
    Aided Team Leads in scheduling transaction processors to fulfill KPIs. Conducted root cause analysis for escalated issues, managed supervisor calls, supported team members, and prepared end-of-day reports for leadership.

Skills & Expertise

Education

  • Bachelor's Degree in Advertising and Public Relations
    Polytechnic University of the Philippines · 2008 — 2012
  • Bachelor of Secondary Education – Major in Mathematics
    Camarines Norte State College · 2006 — 2008

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