Sheena M.

Sheena Marie G. L. is a seasoned Customer Service Representative with over six years of experience excelling in voice, chat, billing, logistics, underwriting, and mortgage-related support. Her expertise is evidenced by her successful tenure with international accounts, including PayPal UK and Lazada Malaysia. At EMAPTA, she diligently assisted customers with a variety of concerns, from billing inquiries to mortgage-related issues, while providing underwriting support and handling escalations. Her role at AMMEX Isupport International Corp. involved supporting operations and logistics through multiple communication channels. During her time at Concentrix for PayPal UK, she delivered exceptional service through voice and chat support, managing issues like account limitations and payment declines. Her profound commitment to maintaining high customer satisfaction is further enhanced by her skills in problem-solving, technical troubleshooting, and time management.