Shekainah C.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Shekainah C. is an experienced Customer Service Representative with a background supporting both the retail and food delivery industries in Cebu, Philippines. She has held customer-facing roles at Convergys for a retail account (2018) and at Sykes Asia Inc. for a food delivery account (2019–2020), where she addressed service inquiries and managed inbound calls, chats, and emails to resolve customer issues efficiently. Her responsibilities included handling product orders, order management, service upgrades, complaint resolution, and coordinating with kitchen and fulfillment teams to ensure timely and high-quality deliveries. She is fluent in English and utilizes multi-tasking, live chat support, and Microsoft Office to support seamless customer service operations.
Experience
Customer Service Representative
Sykes Asia Inc.- Food Delivery Account · 2019 — 2020Assisted customers with food delivery support through website, email, chat, and telephone by managing order fulfillment, resolving complaints, and coordinating with the kitchen staff to ensure prompt service and efficient delivery processes. Addressed customer needs through clear communication and developed methods to handle delays or shortages in food delivery.Customer Service Representative
Convergys - Retail Account · 2018 — 2018Handled inbound customer service calls for a retail account, responded to customer inquiries, facilitated product orders and service upgrades, and maintained professional communication while addressing product-related questions, feedback, and complaints.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementUNIVERSITY OF THE VISAYAS · 2014 — 2016
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