Shela B.

Shela S. is a dedicated professional with a Bachelor’s degree in Elementary Education and extensive experience in the BPO industry. Over a period of two years and seven months, she honed her skills as a voice account representative at Foundever, formerly known as Sykes Asia, where she earned recognition as a Perfect Attendance Awardee and Top Agent. In addition, she excelled in a non-voice account role for seven months, demonstrating her adaptability and customer service acumen. Prior to her tenure in the BPO sector, Shela demonstrated her reliability as a Production Operator at MAPLE (Muramoto Audio Visual Inc.) from 2009 to 2017, where she also received a Perfect Attendance accolade. Shela is passionate about transitioning to a role as a Customer Service Representative, where her skills in communication, negotiation, and teamwork can contribute to a company's success. Her educational background includes studies at Cebu Technological University and a strong foundation from her high school and elementary education in the Philippines.