Shena J.
Junior Administrative Assistant
Open to offersNew to PlatformAbout
Shena J. M. is an accomplished professional specializing in administrative and operational support within the tourism and marketing sectors. With a BS in Tourism Management from Cavite State University and comprehensive training in travel services and tour operations management, she has honed her expertise in the industry. Her career includes significant roles such as Office and Admin Secretary at JDA Marketing Inc., where she was responsible for preparing sales invoices and managing accounts receivable. At the Bureau Of Internal Revenue, she provided support to taxpayers via e-Lounge services, showcasing her adeptness in problem-solving and multi-tasking in dynamic environments. In her role as an On Hold Processor at SPX Express, she managed order transactions, coordinated with teams, and addressed potential fraudulent activities. Her experience also reaches into the beauty industry as a Beauty Analyst with L.A Girl PH, where she exceeded sales targets and built strong client relationships. Shena's career is marked by her strong attention to detail and effective communication skills.
Why hire me
I believe employers should hire me because I am a dependable, organized, and detail-oriented professional with hands-on experience in office administration and secretarial support. In my previous role, I managed administrative tasks such as preparing invoices and reports, maintaining records, monitoring customer payments, processing government compliance documents, and providing excellent support to both clients and colleagues. I am proficient in Microsoft Office applications, able to work efficiently under pressure, and committed to accuracy and confidentiality. I am also eager to learn, adapt quickly to new responsibilities, and contribute positively to the organization's goals. I am confident that my work ethic, professionalism, and dedication will make me a valuable member of your team.
Experience
Office and Admin Secretary
JDA Marketing Inc. · 2023 — 2026Prepared and processed sales invoices, delivery receipts, and purchase orders. Managed collection of outstanding accounts, ensured timely customer payments, monitored accounts receivable aging reports, and followed up on overdue invoices. Assisted with month-end Accounts Receivable reconciliation and reporting, filed annual, monthly, and quarterly tax reports through the BIR eFPS system, and completed BIR RELIEF and alphalist submissions. Managed employee benefits for SSS, PhilHealth, and Pag-IBIG while preparing monthly and annual sales reports.Elounge Assistant
Bureau Of Internal Revenue RDO 54A · 2022 — 2023Provided support to taxpayers by encoding and explaining tax requirements, assisting with document preparation, and guiding them through e-Lounge services and processes.On Hold Processor
SPX Express · 2021 — 2022Managed orders placed on hold by reviewing transaction details, verifying payment and customer information, and resolving issues to facilitate accurate order processing. Coordinated with internal teams and customers to address discrepancies and maintain efficient order fulfillment.Beauty Analyst
L.A Girl PH (Contractual) · 2017 — 2017Offered consumer goods packages to clients based on their needs, while building and maintaining strong client relationships.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementCavite State University - Don Severino delas Alas Campus · — — 2022
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